Cancellation Policy
Out of respect for our practitioners and our other clients, we ask that you give at least 24 hours notice if you need to cancel or reschedule an appointment.
When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. Late cancellations and missed appointments inconvenience not only your psychologist but other clients.
Cancellation, Reschedule and Non-attendance Fees
Clients, participants or their representatives must provide at least 24 hours notice of non-attendance prior to the scheduled service, or will be responsible for a cancellation fee of 50% of the scheduled fee.
If for any reason the client, participant or their representative fails to provide notice of non-attendance prior to 8am on the morning of the scheduled service, the client, participant or their representative will be responsible for a cancellation fee of 100% of the scheduled fee.
If for any reason the client, participant or their representative arrives for a scheduled service 30 minutes late or more, the client, participant or their representative will be responsible for 100% of the scheduled fee.
Payment
The fee will be charged to the payment details provided to us by you which are kept on file. A receipt of payment will be sent to you via email.
How to Cancel or Reschedule Your Appointment
If you are unable to attend your scheduled session and need to cancel or reschedule your session you can do so using one of the following options:
- Email: joe@cayapsychology.com.au
- Phone: 0413 602 759
- SMS: Respond with 'No' or 'N' to the appointment reminder text that you receive
Contact Us
If you have any questions about this cancellation policy, please contact us at joe@cayapsychology.com.au.